Regional Learning Manager

hace 4 semanas


Xico, México Msd A tiempo completo
Job Description

The Regional Learning Manager is a critical role within Msd, responsible for managing the supplier teams responsible for the delivery of business-as-usual Learning Production services globally. This includes captive and outsourced services.

The Regional Learning Manager reports directly to the Delivery Assurance Lead and is responsible for:

  • Day-to-day management of the supplier teams and resolution of escalated service issues.
  • Coaching and alignment of supplier teams to assure adherence to agreed service levels.
  • Fiduciary tracking and monitoring of budget disbursed on outsourced resources.

Responsibilities

The Regional Learning Manager is responsible for:

  • Escalation/Improvement:
    • Day-to-day management of all service delivery suppliers.
    • Disposition of all escalated service issues as a priority.
    • Resolve all issues and evaluate procedures and processes to identify opportunities to improve service moving forward.
  • Supplier Management:
    • Focus on the general coaching and improvement of service of all supplier teams.
    • Assisting in the management of Learning Production teams, defining strategies and requirements.
  • Budget Tracking & Reporting:
    • Provide support to Delivery Assurance Lead in all budgeting activities in relation to the vendor.

Requirements

The ideal candidate will have:

  • Three to five years' experience with resource management, cost control, and demonstrated business success through productivity improvements.
  • Demonstrated knowledge and understanding of the learning delivery model.
  • Experience with Learning Management Systems (LMS).

Education

Bachelor's Degree or equivalent.

Skills/Knowledge Required/Preferred

The ideal candidate will have:

  • Proven knowledge and understanding of the learning delivery model.
  • Strong ability to acquire and process knowledge aligned to the learning portfolio.
  • Excellent communication and influencing skills.

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