Regional Learning Manager
hace 4 semanas
The Regional Learning Manager is a critical role within Msd, responsible for managing the supplier teams responsible for the delivery of business-as-usual Learning Production services globally. This includes captive and outsourced services.
The Regional Learning Manager reports directly to the Delivery Assurance Lead and is responsible for:
- Day-to-day management of the supplier teams and resolution of escalated service issues.
- Coaching and alignment of supplier teams to assure adherence to agreed service levels.
- Fiduciary tracking and monitoring of budget disbursed on outsourced resources.
Responsibilities
The Regional Learning Manager is responsible for:
- Escalation/Improvement:
- Day-to-day management of all service delivery suppliers.
- Disposition of all escalated service issues as a priority.
- Resolve all issues and evaluate procedures and processes to identify opportunities to improve service moving forward.
- Supplier Management:
- Focus on the general coaching and improvement of service of all supplier teams.
- Assisting in the management of Learning Production teams, defining strategies and requirements.
- Budget Tracking & Reporting:
- Provide support to Delivery Assurance Lead in all budgeting activities in relation to the vendor.
Requirements
The ideal candidate will have:
- Three to five years' experience with resource management, cost control, and demonstrated business success through productivity improvements.
- Demonstrated knowledge and understanding of the learning delivery model.
- Experience with Learning Management Systems (LMS).
Education
Bachelor's Degree or equivalent.
Skills/Knowledge Required/Preferred
The ideal candidate will have:
- Proven knowledge and understanding of the learning delivery model.
- Strong ability to acquire and process knowledge aligned to the learning portfolio.
- Excellent communication and influencing skills.
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