Strategic IT Integration Lead

hace 1 semana

Ciudad de México, Ciudad de México Zendesk A tiempo completo
About the Role

At Zendesk, we're seeking an exceptional Strategic IT Integration Lead - M&A Expert to join our team. This is a unique opportunity for an experienced professional to drive strategic direction in systems and software integrations and migrations.

The ideal candidate will have expertise in Mergers and Acquisitions (M&A) integrations and be able to partner with our corporate development/strategy team to build a world-class acquisition and integration machine. This role will report directly to the VP, CIO Strategy, Operations, and Architecture and work closely with the CIO Leadership Team to identify strategy and tactics on a deal-by-deal basis.

You will be responsible for building a comprehensive playbook for Mergers & Acquisitions Integration for the CIO organization, leveraging industry best practices and existing processes at Zendesk.

Your Responsibilities
  • Strategic Leadership: Partner with Zendesk's corporate development/strategy team to build a world-class acquisition and integration machine.
  • CIO Partnership: Be the point person from CIO, working with the CIO Leadership Team to identify strategy and tactics on a deal-by-deal basis.
  • Playbook Development: Build a playbook for Mergers & Acquisitions Integration for the CIO organization, leveraging industry best practices and existing processes and playbooks at Zendesk.
  • Business Enablement: Support business to unlock IT as a dependency for business decisions and integration activities.
  • Process Improvement: Prioritize areas for improvement and create a roadmap for integration capabilities for CIO, in partnership with the M&A community at Zendesk.
  • Deal Execution: Contribute to deal execution, including managing contingent resources where necessary. Identify and execute on supplemental projects (e.g. synergy capture) that follow an initial workstream.
  • Performance Metrics: Identify and set key OKRs and KPIs related to CIO's role for integration, especially related to time to integrate across multiple dimensions.
  • Resource Management: Negotiate within the CIO team to identify resource commitments in support of deal execution.
  • Status Reporting: Provide regular updates to the CIO and beyond on the CIO integration process and status.
  • Cross-functional Collaboration: Partner with Finance and Enterprise Architecture teams to ensure vendor survey, technology overlay, and roadmaps are rationalized from both strategic and tactical perspectives.
About You
  • A bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. A master's degree is preferred.
  • 10+ years of experience in program management, with at least 3 years focused on Mergers & Acquisitions integrations.
  • Experience in IT systems and software integrations and migrations, with a strong understanding of software platforms, SaaS, and architecture.
  • Proven track record of building and implementing playbooks and standardized processes, ideally for M&A integrations.
  • Deep understanding of industry best practices in M&A and integration processes.
  • Strong strategic thinking and decision-making skills, with the ability to prioritize and create roadmaps for integration capabilities.
  • Exceptional communication and presentation skills, with the ability to articulate complex topics succinctly, including for executive audiences.
  • Experience in setting and managing OKRs and KPIs related to integration efforts, along with experience defining dashboards and scorecards.
  • Proven ability to manage resources and negotiate commitments within cross-functional teams.
  • Certification in Program Management Professional (PgMP), Project Management Professional (PMP), or equivalent is preferred.
Our Company

Zendesk is not your average tech company. We offer competitive pay, benefits, appealing offices, snacks, and more. Our culture is deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

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