Customer Quality Assurance Specialist

hace 4 semanas

Tijuana, Baja California, México Sensata Technologies, Inc. A tiempo completo

Key Responsibilities:

The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement and respond to customer issues. They maintain customer contacts regarding all quality-related activities during product development, product release, production start, and series production.

Main Tasks:

  • Analyze, solve, and control complex production quality problems on time to meet customer requirements.
  • Handle Production Part Approval Process and provide documents to customers.
  • Conduct measurement system analysis and statistical process control for key processes.
  • Ensure a smooth and timely launch of new and changed products.
  • Handle customer returns and use Sensata tools to provide frequent status updates to affected customers.
  • Work with test, design, product, and planning engineers, regional quality engineers, regional planners, regional technical sales representatives, and marketing representatives to solve customer challenges and provide answers.
  • Coordinate project teams to ensure a successful launch of new products.

Qualifications:

  • A university degree required or equivalent relevant work experience.
  • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
  • Strong communication skills, oral, written, and presentation.
  • Strong organization, planning, and time management skills to achieve results.
  • Strong personal and professional ethical values and integrity.
  • Holds self-accountable to achieving goals and standards.
  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
  • Strong interpersonal and collaboration skills to work effectively with all levels of the organization, including suppliers and/or external customers.

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