Logistics Deduction Expert

hace 6 días


Miguel Hidalgo, Ciudad de México Colgate-Palmolive Company A tiempo completo
About the Role

The Colgate-Palmolive Company is seeking a highly skilled Logistics Deduction Analyst to join our team. As a key member of our operations team, you will play a crucial role in driving business growth and optimizing logistics processes.

In this exciting position, you will be responsible for monitoring and reviewing deductions Logistics (e.g. Shortages & Vendor Compliance). You will communicate with Logistic /Commercial CDTs, Customer Alliance any missing support for deduction open items and clear credit notes vs proporter deduction. Additionally, you will analyze and solve customer payment, Collection, Credit Management and Deduction management exceptions.

Key Responsibilities
  • Monitor key performance metrics to measure the quality and efficiency of Deductions (Logistics) and Reporting processes.
  • Lead the month-end process: measure monthly performance against KPIs, prepare summary of commentary, closing meeting slides, Collections, Disputes/Claims Status avoiding impacts on bad debt reserve.
  • Correspond with customers, CDO and Credit to Cash Local Team regarding past due balances to resolve credit hold situations and involve CDO/CAM if Revenue/Logistic Analyst unable to get information from customer.
  • Determine and recommend new strategies within the Reverse Logistic Process for customers.
  • Handling customer requests and escalation to local teams (CDO, CS&L, Local C2C)
  • Assisting with deduction resolution and coordinating with local team as required
  • Request approval to move status related to Logistics Deductions to a Collectible Status.
  • Prepare Logistics Deductions Claims and then monitor progress.
  • Monthly Collaboration Meetings with CAM related to Logistics status.
  • Escalated with Local CDT Finance
  • Dispute Package Process revisit the process to ensure accuracy
  • Follow up of disputes sent to the Customer (AP)/to have the payments back.
  • Customer Portal to monitor the Status
  • Meetings/Calls AP/Customers
  • Continuous cross-functional collaboration (Customer Alliance, C2C, O2I & CDT)
  • Definition of Roles & Responsibilities
  • Customer Business Knowledge
  • Workflows documented for C2C processes
  • Track end to end order process (manually):
  • Validate shortage and vendor compliance deductions
  • Identify and follow up on refusals
  • Identify Root Causes & actions have been initiated Other activities include: participation and administration of operation and business partnering
  • Performing customer Logistics analysis utilizing customer financial documentation, payment history and external (3rd party) data
  • Interaction with local teams for approvals of customer credit limits and additional information requirements
  • Analyzing and reviewing existing customer payment term change requests
  • Active Participation of the FEED Principal Strategy and the DE&I initiative to the team.
  • Active participation in the Continuous Improvement Process in order to identify opportunities of Simplification, Estandarization & Automation of the C2C processes. (Process Mapping, Scripting and RPA/BOT's)
What We Offer

We are offering a competitive salary of $80,000 - $100,000 per year, based on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off. In addition, we offer opportunities for career growth and development through training programs and mentorship.

Requirements
  • Bachelor's Degree in Finance , Economic, Logistic & Administrative fields
  • At least 1 to 3 years of experience in Finance or Administrative Areas
  • At least 1 year of experience in C2C processes (Desired)
  • Microsoft package & ERP (Desired)
  • Strong oral and written communication in English


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