Customer Service Representative

hace 4 semanas


Morelia, Michoacán de Ocampo, México FedEx A tiempo completo
Key Responsibilities:

• Provide exceptional customer service, ensuring a high level of satisfaction with FedEx products and services.
• Assist customers with package tracing, answering questions, and providing over-the-counter and phone service.

Skills and Qualifications:

• High school degree or equivalent required.
• Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent.
• Good general office skills, including typing, filing, and computer literacy.
• Excellent communication, organizational, and human relations skills.
• Clear and articulate speaking voice and clean-cut, neat appearance.
• Ability to successfully complete the Reading, Listening, Sorting, and Math sections of the Basic Skills Test.
• Ability to lift 70 lbs and maneuver any single package weighing up to 150 lbs with appropriate equipment.
• Spoken and written fluency in local language and demonstrated fluency in English as determined by TOEIC exam results with a minimum score of 450.

About FedEx:

FedEx is a world-class company recognized for its commitment to excellence, innovation, and customer satisfaction. As a leading logistics and transportation provider, we strive to exceed customer expectations and deliver exceptional service. We are proud to be consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies.

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