Network Operations Specialist

hace 2 meses


Tijuana, Baja California, México TaskUs A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global network of experts.

Job Summary

We are seeking a highly skilled Network Operations Engineer to join our team in Tijuana, Mexico. As a Network Operations Engineer, you will be responsible for providing operational support for our global network environment, ensuring the operation and performance of our network infrastructure, and resolving complex networking issues.

Key Responsibilities
  • Provide Tier II escalation support for the Network Operations Center, resolving complex networking issues and ensuring timely resolution of incidents.
  • Complete preventative maintenance activities, including code updates and equipment upgrades, to ensure the stability and security of our network infrastructure.
  • Manage assigned projects and program components to deliver services in accordance with established objectives.
  • Respond to inquiries from staff, administrators, service providers, and vendors to provide technical assistance and support.
  • Ensure compliance with operational standards, engineering design standards, and established operational processes.
  • Participate in the development and maintenance of operational documentation, including updating engineering documentation and escalation procedures.
  • Provide root cause analysis for network events and identify opportunities for process improvements.
Requirements
  • Extensive experience in the support of Cisco Networking Technologies, including DNS, DHCP, VPN, network security, and IP routing protocols.
  • Strong technical, analytical, and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences.
  • Current CCNA certification and practical technical knowledge of Cisco Networking Technologies.
  • ITIL Version 3.0 or 4.0 certification preferred.
  • Ability to work in a fast-paced environment, with strong organizational skills and the ability to multitask.
  • High-level technology problem-solving skills and the ability to travel up to 25% of the time.
Education and Certifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
Work Location and Schedule
  • Tijuana, Mexico.
  • Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.


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