IT Support Junior Role

hace 1 semana


Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo

We are seeking a highly motivated IT Support Junior to join our team at Hrpv Mexico. As a key member of our technical support team, you will play a vital role in providing top-notch assistance to our users, ensuring the smooth operation of our network and devices.

This full-time position is located in Guadalajara and offers a competitive salary range of $12,000 - $13,000 per month, depending on experience and English proficiency.

Responsibilities:

Technical Support:

  • Assist with diagnosing and resolving hardware and software problems.
  • Troubleshoot network connectivity and internet issues.
  • Help with the installation, configuration, and maintenance of devices.
  • Document, track, and follow up on incidents and solutions provided.

Hardware and Software Management:

  • Perform routine maintenance on IT equipment.
  • Ensure timely updates of software and operating systems according to company policies.
  • Manage hardware and software inventory efficiently.

Reporting and Documentation:

  • Maintain accurate records of incidents, resolutions, and processes.
  • Generate periodic reports on the status of technical support operations.
  • Assist in the creation and updating of user manuals and support documentation.

Qualifications:

  • Basic technical knowledge of hardware, software, and networking (TCP/IP, DNS, DHCP).
  • Experience in technical support or a related role.
  • Excellent customer service and problem-solving skills.
  • A team player who is adaptable and eager to learn.
  • Strong communication skills, with an advanced level of English (B2-C1).

Our team values innovation, teamwork, and professional growth. We offer a supportive work environment, opportunities for career advancement, and a comprehensive benefits package that includes:

Competitive salary

Paid training

Monday to Friday work schedule

Fixed 8-hour shifts

Full Mexican law benefits

Access to discounts at cafes, gyms, spas, and more through our company benefits program

Numerous opportunities for professional development and career growth

An inclusive, diverse workplace where everyone is valued



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