Quality Assurance Professional
hace 2 semanas
At TaskUs, we seek a dedicated Quality Assurance Professional to join our team. In this role, you will be responsible for working closely with Team Leads and supporting teammates to enhance the customer experience.
We are committed to hiring top talent, which is why we look for individuals who possess a strong desire to analyze data and uncover patterns that can lead to process improvements. Additionally, exposure to quality tools is preferred, as well as being a confident communicator and able to build rapport.
This position requires someone with an adaptive capacity, who is a self-starter/initiator, coachable, data/analytics-driven, focuses on quality/accuracy, a critical thinker/problem-solver, and accountable.
Inclusive and equitable practices are at the forefront of what we do at TaskUs. We welcome applicants from diverse backgrounds and believe that innovation and higher performance come from people with different perspectives.
In this role, you will have the opportunity to cultivate ongoing relationships through follow-ups, daily check-ins, and collaborate on weekly reports summarizing key performance indicators (KPIs) and identify areas for improvement.
You will also be responsible for organizing and implementing a quality assurance platform to track KPIs such as CSAT, quality scores, attendance, and productivity of all teammates. Additionally, you will audit interactions, report, analyze, and present findings to campaign leaders and clients.
The ideal candidate will have a burning desire to analyze data and uncover patterns that can lead to process improvements, be a confident communicator, and have an adaptive capacity. If you're looking for a challenging role that allows you to make a meaningful impact, then we encourage you to apply.
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