E-Commerce Operations Specialist

hace 3 semanas


Xico, México Pepsico A tiempo completo

**About the Role**

PepsiCo is seeking a highly skilled E-Commerce Operations Specialist to join our team. As a key member of our customer care team, you will be responsible for delivering exceptional customer experiences through prompt and accurate responses to customer inquiries.

**Key Responsibilities**

  • Become the single point of contact for the local Call Center/Whatsapp Chatbot/InApp Chatbot to receive unsolved issues and provide feedback about them
  • First contact resolution on topics that can be handled directly on Customer Engagement Portal (CEP): Phone Number Updates, Lock/Unlock Accounts, Validate Order Status, Validate Client Status
  • Create new incidents in Service Now: Classify Impact & Urgency for each incident, Categorize incidents: Internal, Local, Global, Follow up each incident until resolution, Use active communication channels to notify customers of resolution

**Requirements**

  • Fluent in English
  • Ability to adjust to constantly-changing technology, processes, and team structures
  • Strong proficiency in computer systems and data entry
  • Ability to work with minimal supervision
  • Superior problem solving and analytical thinking skills

**What We Offer**

PepsiCo is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.



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