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Software Support Engineer
hace 2 meses
We are seeking a highly skilled Senior/Lead Support Software Engineer to join our team at Agileengine, Llc. As a key member of our support team, you will be responsible for analyzing, troubleshooting, and resolving complex software issues reported by customers.
Your primary focus will be on working across both frontend and backend systems, engaging directly with customers to understand their issues, replicating problems, and implementing effective solutions. You will also provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure.
Key responsibilities include:
- Investigating and resolving database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance.
- Collaborating with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed.
- Contributing to codebase improvements, bug fixes, and feature enhancements based on customer feedback.
- Developing and maintaining documentation related to common issues and resolutions, ensuring knowledge is shared across the team.
- Proactively identifying areas for product and process improvements to prevent future customer issues.
- Participating in the development and refinement of internal tools to better support customer needs.
Requirements:
- Frontend:
- Experience with UI development and data visualization tools like Recharts (any similar tool may work).
- Familiarity with cloud services AWS.
- Expertise in Python and experience with Django.
- Familiarity with CubeJS for managing and troubleshooting data infrastructure.
- Databases:
- Proficient in PostgreSQL, including writing and optimizing queries.
- Knowledge of Elasticsearch and its application in search and analytics.
- Strong problem-solving skills and the ability to work independently to resolve complex issues.
- Excellent communication skills, with the ability to explain technical issues to non-technical users.
- Experience in a support engineering role with a focus on customer-facing issue resolution.
What We Offer:
At Agileengine, Llc, we value our employees and offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
