Front Desk Supervisor

hace 4 semanas


Nayarit, México Marriott International, Inc A tiempo completo

**Job Summary**

We are seeking a skilled Front Desk Supervisor to join our team at The St. Regis Punta Mita Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of our front desk.

**Key Responsibilities**

  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
  • Anticipate and address guest service needs, ensuring a seamless and enjoyable experience.
  • Manage cash, credit, and other payments, maintaining accurate accounts for each guest.
  • Collaborate with Housekeeping to ensure room readiness for check-in.
  • Count bank at the beginning and end of shift, balancing and dropping receipts according to Accounting specifications.
  • Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.

**Requirements**

  • High school diploma or equivalent required.
  • At least 1 year of related work experience preferred.
  • Supervisory experience not necessary, but willingness to learn and grow is essential.

At Marriott International, we are committed to providing exceptional experiences for our guests and our associates. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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