Customer Support Representative

hace 4 semanas


Saltillo, Coahuila de Zaragoza, México Talink A tiempo completo

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat

• Troubleshoot technical issues and resolve customer complaints

• Collaborate with cross-functional teams to improve customer experience

• Develop and maintain knowledge base articles to support customer self-service

• Analyze customer feedback to identify trends and areas for improvement

Requirements:

• 2+ years of customer-facing experience

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Proficiency in software applications and technical tools

• Strong analytical and critical thinking skills



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