Order Configuration Specialist

hace 2 días


Ciénega de Flores, México Caterpillar A tiempo completo

Career Opportunities at Caterpillar Inc.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Job Summary

Serve as primary contact for customer inquiries; providing feedback about lead time, planned timeline, order change, order reschedules, etc. Align customers order with Sales production plan to achieve the monthly goal.

About the Role

Supports customer inquiries for order lead time and order configuration change. Responsible for new orders and order change, make sure requests can be successfully received by order system.

Key Responsibilities

  • Supervising and controlling new sales orders, identifying the key elements and communicate downstream for required actions.
  • Auditing order change requests from customers, evaluate acceptance of the order change request from a material, production plan, technical and logistics perspective.

Required Skills and Qualifications

In this role, you will have the opportunity to contribute your unique skills and experiences. Below are some of the most critical skills.

Data Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.

Education and Experience: Bachelor's degree related to Engineering, Supply Chain, Business, Process Engineering or undergraduate student. Advanced-Intermediate level of English, spoken and written, is required. Management and knowledge of SAP, Office Packages and Advanced Excel. Desirable experience in Supply chain and customer service.

Estimated Salary: $60,000 - $80,000 per year



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