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Service Excellence Coordinator

hace 2 semanas

Ciudad de México, Ciudad de México TOCA Social UK Limited A tiempo completo

We're excited to announce the creation of a new role within our team - Service Excellence Coordinator As a key member of our hospitality team, you'll be responsible for driving service excellence across all aspects of our business.

In this role, you'll collaborate with cross-functional teams to identify areas for improvement and develop strategies to enhance the guest experience. You'll also provide coaching and development opportunities to your colleagues, helping them to grow and succeed in their roles.

Responsibilities:

  • Drive service excellence across all aspects of our business, identifying areas for improvement and developing strategies to enhance the guest experience
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Provide coaching and development opportunities to colleagues, helping them to grow and succeed in their roles

Requirements:

  • Minimum 3 years of experience in hospitality or equivalent
  • 1-2 years of management experience in hospitality or competitive socialising
  • Able to work flexible hours each week
  • WSET Level 2 (desired but not essential)

What We Offer:

  • Competitive salary
  • Complimentary TOCA games
  • Huge discounts on our F&B
  • Free meal while on shift
  • Local retail & hospitality discounts
  • Teammate Assistance Programme with access to free counselling sessions
  • Cycle 2 Work Scheme
  • Great progression opportunities as we expand