Case Management Assistant

hace 19 horas


Ciudad de México, Ciudad de México Global Excel Management Inc A tiempo completo

**Job Overview**

Global Excel Management Inc is seeking a highly skilled Case Management Assistant to join our team. As a key member of our Case Management department, you will be responsible for assisting in the opening, updating, and processing of cases.

Main Responsibilities:

  • Obtain required information to open, update, and process cases
  • Serve as an administrative resource to the Case Management department
  • Direct communications with customers, clients, providers via phone, email, and other communication channels
  • Documentation of all calls or communications in the system
  • Provide claims information like status, process date, detailed payment amount, check number, discounts taken, etc. to members, clients, and providers
  • Identify potential problems and take prompt corrective actions
  • Coordination of medical appointments
  • Make decisions on when a specific issue needs to be brought to the attention of the supervisor/manager
  • Follow up with insureds on claims in the appropriate timeframe
  • Complete administrative tasks as delegated by your team leader

KSA (Knowledge, Skills and Abilities/Attitudes)

  • Superior customer service skills
  • Excellent interpersonal skills and teamwork
  • High level of professionalism
  • Good problem-solving skills
  • Highly organized with ability to multitask and prioritize
  • Excellent communication skills
  • Good computer skills (Microsoft Office suite)
  • Attention to detail
  • Flexibility
  • Problem-solving skills
  • Positive attitude
  • Result-oriented
  • Self-confidence
  • Understanding of corporate client culture/expectations

Requirements and Qualifications

  • High School diploma
  • + 3 years of experience in Assistance Coordinator or insurance experience
  • Bilingual (English/Spanish)
  • Clear and effective communication in both English and Spanish (written and verbal)
  • Knowledge of commonly used claims and health insurance terminology
  • Multitasking and prioritizing
  • Follow up
  • Detailed oriented and organizational skills
  • Proficiency in Microsoft suite products

Salary and Benefits

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, plus performance bonuses and benefits package.



  • Ciudad de México, Ciudad de México Global Excel Management Inc A tiempo completo

    Job SummaryThe Case Management Assistant plays a vital role in the Case Management department, assisting in the opening, updating, and processing of cases. This position requires excellent communication skills, both written and verbal, to effectively interact with customers, clients, and providers.Key ResponsibilitiesObtain necessary information to open,...

  • Executive Assistant

    hace 4 semanas


    Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    We are seeking a highly skilled and organized Executive Assistant to join our team at Wing. As a key member of our operations team, you will be responsible for providing administrative support to our executives and ensuring the smooth operation of our business.Key Responsibilities:Provide administrative support to executives, including scheduling...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job OverviewWe are seeking a highly skilled Medical Assistant Coordinator to join our team at Wing Assistant. This role will play a crucial part in supporting the growth and development of our organization.About the RoleThe successful candidate will be responsible for providing exceptional support to our healthcare professionals, ensuring seamless...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    We are looking for a Bilingual Real Estate Virtual Assistant to join our team at Wing Assistant.Duties and ResponsibilitiesAs a key member of our team, the successful candidate will be responsible for:1. Managing listings and addressing customer inquiries, concerns, and transaction documentation.2. Creating and maintaining a pipeline of prospects identified...

  • Virtual Assistant

    hace 1 mes


    Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job Summary:We are seeking a highly skilled and organized Virtual Assistant to join our team at Wing Assistant. As a Bilingual General Virtual Assistant, you will be responsible for providing exceptional support to our clients, handling a wide range of tasks, and working closely with our team to ensure seamless operations.Key Responsibilities: Store and...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job OverviewWe are seeking a skilled and bilingual Real Estate Virtual Assistant to join our team at Wing. As a key member of our operations team, you will be responsible for managing listings, addressing customer inquiries, and maintaining accurate records of leads and contacts.Duties and ResponsibilitiesManage listings, address customer inquiries,...

  • Case Support Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México Viva Engage A tiempo completo

    **Position Overview**Viva Engage is seeking a highly skilled Case Manager Assistant to join our team in Querétaro, Mexico. As a key member of our legal operations team, you will play a critical role in supporting our attorneys and case managers in managing client cases and court documents.**Responsibilities**Schedule medical appointments for clients and...


  • Ciudad de México, Ciudad de México Job Duck A tiempo completo

    **Job Opportunity:** Legal Assistant Home OfficeWe're seeking a detail-oriented and organized Legal Assistant to join our team at Job Duck. As a Legal Assistant, you will be responsible for reviewing, proofreading, and organizing legal documents, as well as communicating with clients and gathering necessary information to build a case.**Key...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    The Wing Assistant company is seeking a highly skilled Bilingual Real Estate Virtual Assistant to join their team.Job OverviewThis role will be responsible for managing listings, addressing customer inquiries and concerns, and maintaining accurate records of leads, contacts, buyers, and sellers through the upkeep of a CRM system.ResponsibilitiesManage...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Welcome to Wing Assistant, where we redefine the future of work for companies worldwide. We are seeking a highly skilled Bilingual Content Writer to join our team.As a Bilingual Content Writer, you will play a crucial role in creating engaging content that showcases our mission and values. Your primary responsibility will be to develop a content strategy...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Company Overview: Wing Assistant is on a mission to redefine the future of work for companies worldwide. As a one-stop shop for companies seeking to build world-class teams and automate operations, we're looking for skilled professionals like you to join our team.Job Description: We are currently seeking a highly organized and detail-oriented Bilingual Real...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job Title: Medical Scribe SpecialistEarn a competitive salary of $40,000 - $60,000 per year as a remote Medical Scribe Specialist for Wing Assistant in Mexico and Latin America.About the Company:Wing Assistant is on a mission to redefine the future of work for companies worldwide. We aim to be the one-stop shop for companies looking to build world-class...


  • Ciudad de México, Ciudad de México Alight A tiempo completo

    Job Title: Project Management AssistantJob Summary:The Project Management Assistant will support project managers with day-to-day responsibilities, including internal and external status reporting, managing tools access, meeting scheduling, maintaining plans, ensuring project financials, and preparing project management materials. This role will also assist...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    About Wing AssistantWe are on a mission to redefine the future of work for companies worldwide.Salary InformationThe salary for this position is based on your experience and skills, with an estimated range of $45,000 - $65,000 per year.Job DescriptionAs a Content Writer at Wing Assistant, you will be responsible for creating engaging content for our blog,...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job SummaryWe are seeking a highly skilled Digital Commerce Operations Manager to join our team at Wing Assistant. This role will be responsible for managing the overall operation of our website, ensuring a seamless user experience for customers. As a key member of our e-commerce team, you will play a critical role in driving business growth and revenue...

  • Financial Analyst

    hace 6 días


    Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job Title: Accounting Manager (Remote)We are looking for a skilled Accounting Manager to join our team at Wing Assistant. The successful candidate will be responsible for overseeing all financial aspects of the company, ensuring accurate and timely financial reporting, and maintaining compliance with all relevant laws and regulations.Responsibilities:•...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job Title: Digital Marketing SpecialistWe are seeking a highly skilled Digital Marketing Specialist to join our team at Wing Assistant. As a key member of our marketing team, you will be responsible for developing and executing marketing campaigns across various digital platforms.Key Responsibilities:Develop and execute marketing campaigns on social media,...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job Title: Bilingual Social Media AssistantWing is a company that is redefining the future of work for companies worldwide. We are looking for a Bilingual Social Media Assistant to join our team.About the Role:We are seeking a highly skilled and experienced Bilingual Social Media Assistant to manage our social media presence and create engaging content for...


  • Ciudad de México, Ciudad de México Global Excel Management Inc A tiempo completo

    Job SummaryThe Case Management Assistant (CMA) is a critical role within our organization, primarily responsible for assisting in obtaining the required information to open, update, and process cases. As a key member of the Case Management department, the CMA will serve as an administrative resource, providing exceptional support to our team and...


  • Ciudad de México, Ciudad de México Wing Assistant A tiempo completo

    Job Title:Social Media AssistantJob Description:Wing is a company that aims to redefine the future of work for companies worldwide. We are looking for a Bilingual Social Media Assistant to join our team.Key Responsibilities:Content Creation and Management• Upload and curate engaging multimedia content• Manage day-to-day interactions and inquiries•...