RTR General Accounting Specialist

hace 4 semanas


Guadalajara, Jalisco, México Wipro Technologies A tiempo completo
Job Title: RTR General Accounting

Job Summary:

The RTR General Accounting role is responsible for providing technical support to the accounting process, ensuring effective resolution of client issues, and maintaining superior customer service levels. This role requires a strong understanding of accounting processes, tools, and systems, as well as excellent problem-solving and communication skills.

Key Responsibilities:
  • Process Support: Manage transactions as per required quality standards, fielding incoming help requests from clients, documenting pertinent end-user information, and updating own availability in the RAVE system.
  • Client Support: Provide product support and resolution to clients, troubleshooting client queries in a user-friendly, courteous, and professional manner, and maintaining logs and records of all customer queries.
  • Training and Development: Undertake product trainings to stay current with product features, changes, and updates, and enroll in product-specific and other trainings per client requirements/recommendations.
Requirements:
  • Functional Competencies: Process Knowledge - Knowledge of assigned process, tools, and systems - Foundation to Competent
  • Behavioral Competencies: Collaborative working, Problem solving and decision making, Attention to Detail, Execution Excellence, Client (Internal) Centricity, Effective Communication
Performance Parameters:
  • Process: No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
  • Self-Management: Productivity, efficiency, absenteeism, Training Hours, No of technical training completed


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