Collections Expert

At Johnson Controls, we are seeking a highly skilled Collections Expert to join our team. This key position plays a vital role in ensuring timely payment of invoices, coordinating collection efforts, and identifying high-risk customers.

• Coordinate collections calls and emails for accounts that are past due, ensuring prompt communication with customers.
• Analyze risk by comparing credit limits to open account balances, providing valuable insights to inform decision-making.
• Minimize exposure for high-risk customers by implementing effective strategies to mitigate potential losses.
• Identify disputes on accounts and escalate them to the resolver team, ensuring efficient resolution.
• Complete daily Collections tasks on the Collections ERP system, maintaining accurate records and reports.
• Prepare welcome information for new accounts, setting the tone for excellent customer service.
• Fulfill credit inquiries for customers, demonstrating a commitment to transparency and compliance.
• Inactivate dormant accounts, streamlining operations and reducing unnecessary complexity.
• Support the litigation team by preparing accounts for potential legal action.
• Generate aging reports, send and reprint invoices, and gather remittance information from customers for cash application purposes.
• Compile weekly reports on AR accounts and collaborate with the team to identify areas for improvement.

• Advanced English language proficiency (Mandatory).
• Intermediate French language skills (Preferred).
• Demonstrated data analysis skills, with experience in interpreting complex financial data.
• Prior collections and risk assessment experience, preferably in a similar industry.
• Proven ability to complete assignments efficiently and effectively.
• Excellent customer service skills, with a focus on building strong relationships with clients.
• Strong teamwork and communication skills, with the ability to work effectively with colleagues and support departments.
• Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

Johnson Controls is a leading provider of comprehensive solutions for commercial buildings. We strive to deliver exceptional results through our talented team members and cutting-edge technologies.

The estimated annual salary for this role is $85,000 - $115,000, commensurate with experience and qualifications.