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hace 2 meses
We are seeking a highly skilled and detail-oriented Service Agent II to join our team at FedEx. As a Service Agent II, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring the smooth operation of our facilities.
Key Responsibilities- Provide over-the-counter and phone-based customer service, resolving issues and answering questions regarding FedEx products and services.
- Assist customers with package tracing, customs-related issues, and other concerns.
- Maintain accurate records and files, including airway bills and customs documentation.
- Ensure packages are properly labeled, wrapped, and prepared for shipment, adhering to FedEx's safety and security protocols.
- Provide administrative support to the Station Ops Manager, including data entry, filing, and other tasks as needed.
- High School degree or equivalent.
- Previous experience in customer service, clerical, or administrative roles.
- Excellent communication, organizational, and human relations skills.
- Ability to lift 70 lbs and maneuver packages up to 150 lbs with assistance.
- Fluency in English and local language, with a minimum TOEIC score of 450.
FedEx is a world-class company recognized for its commitment to excellence, innovation, and customer satisfaction. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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