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Senior Manager, Cash Operations and Strategy
hace 2 meses
We are seeking a highly skilled and experienced Cash Operations Manager to join our team at Women in Payments. As a key member of our Global Payment Operations team, you will play a critical role in ensuring the smooth operation of cash payments and optimizing processes to provide the best value for our users.
The ideal candidate will have a strong background in strategy, operations, and analytics, with a proven track record of driving business growth and improving customer experience. You will be responsible for creating and implementing the strategy of payments focused on collections methods as well as features that enhance the cash user experience across all lines of business.
This is a meaningful role aimed at delivering optimization of processes with a customer-centric approach, prioritizing user engagement as well as profitability. You will work closely with cross-functional teams across different territories and communicate effectively with senior stakeholders.
Key Responsibilities- Develop and implement a comprehensive strategy to make payments in cash a sustainable and frictionless payment method at Women in Payments.
- Build and/or enhance reporting tools to track key results and produce ad-hoc analysis to deep-dive on specific topics related to cash payments.
- Design and implement processes to ensure a frictionless operation of cash payments, collaborating with regional and local teams in diverse initiatives related to enabling and/or optimizing cash operations.
- Map existing processes and identify areas of improvement, taking the lead on proposing new solutions, experimenting, iterating, and implementing them.
- Product Improvement - Identify recurrent pain points and consolidate information accordingly for building a business case for product improvements.
- Take ownership of Cash payment operations and do everything needed to support and enhance the quality of the operation and the value offered to users.
- English Proficiency.
- Stakeholder management to communicate strategies to senior leaders within multiple teams with the objectives of driving collaborative efforts across teams.
- Strong business acumen within the Payments and e-commerce environment.
- Problem solving - Being able to tackle issues that have an impact on people, processes, and infrastructures by using logic, common sense, and data.
- Ability to make data-driven decisions and strategize with a clear action plan to solve complex problems in which business data is involved.
- Experience with storytelling: translating data insights into business intelligence with a course of action.
- 5-7+ years of work experience in strategy, operations, analytics, business development, or a variety of other specialty roles with demonstrated ability in quantitative fields.
- Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude and to drive analysis and get into conclusions.
- Experienced communication skills that will allow you to clearly explain and justify your decision-making to high leadership and to our partners (technical and non-technical backgrounds).
- Experience creating and optimizing processes.
- Proven experience with SQL and/or Python.
