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hace 2 semanas
Stefanini LATAM is seeking a highly skilled Automation Expert to optimize and automate workflows in Zendesk, ensuring more efficiency in ticketing processes.
About the RoleThe ideal candidate will have proven experience with Power Automate and process automation, as well as working knowledge of Zendesk workflow automation.
- Develop and implement automations with Power Automate to optimize processes in Zendesk.
- Automate ticket assignments, escalations, and notifications.
- Integrate Zendesk with other applications to create automated solutions.
- Collaborate with internal teams and external vendors to identify automation opportunities.
- Diagnose and troubleshoot issues related to automations.
We're looking for an expert who can streamline our support processes and improve customer satisfaction.
Qualifications:
- Proven experience with Power Automate and process automation.
- Working knowledge of Zendesk workflow automation.
- Ability to troubleshoot issues and optimize support processes.
- Excellent communication skills and ability to work with internal teams and external vendors.
- Organization to manage multiple projects and meet deadlines.
