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At Digital Manufacturing, we are seeking a highly skilled Customer Success Engineer to join our team. As a key member of our Digital Solutions team, you will play a critical role in delivering exceptional customer experiences and driving business growth through sustained customer success and growth in the post-sales customer lifecycle.
Key Responsibilities- Provide expert-level technical support and guidance to customers on GE Vernova solutions, including configuration, user interface, network and communication connectivity, and performance.
- Research and troubleshoot complex issues involving all aspects of the GE Vernova solutions, including Cloud and on-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software, and associated control systems.
- Broaden your knowledge of technical disciplines to execute policy/strategy and support roles with specialized technical field of knowledge.
- Develop strong customer relationships and serve as the interface between customer and GE, explaining technical information to others.
- Basic experience in Services & Digital Customer Support Engineering.
- Bachelor's degree from an accredited university or college.
- Able to legally work in Mexico.
- Effective written and oral communication skills in English and Spanish.
- Windows operating systems knowledge.
- Basic knowledge on networking concepts.
- Prior support experience.
- Linux experience.
- Database programming experience.
