About the Role:

The Warranty Administrator will play a crucial role in maintaining and supporting the warranty system at Stoneridge. This position requires a high level of organization, attention to detail, and excellent communication skills.

Key Responsibilities:

• Maintain and support the warranty system in a timely and well-documented manner, including part return trackers, internal and external reporting, and warranty claim and cost recoveries.
• Develop and maintain a warranty part return log, including receipt and status through closure of analysis.
• Maintain and/or assist with internal and customer reports for warranty, including monthly dashboards, 8Ds, Stellantis - QMTS, and Paynter Charts.
• Support the warranty and quality team as needed for warranty reviews, corrective actions, and reporting.
• Act as a power user of customer portals, monitoring due dates, inputting responses, and pulling reports.
• Review customer warranty cost recoveries for validity and report results to meet customer deadlines.
• Assist with work orders, shipping, test requests, and RMAs as needed.
• Collect, analyze, interpret, and share warranty information appropriately, including FAN charts and MIS.
• Monitor customer-related warranty data for out-of-control warranty, report, and react accordingly.
• Support warranty improvement teams as needed.

Requirements:

• Associates degree required.
• English verbal and written communication skills.
• Excellent teamwork and organizational skills.
• Self-motivated and results-oriented.
• Microsoft Excel or other expertise required for data handling, graphs, and analysis.
• IT/computer proficiency to navigate complex customer systems.