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Account Management Specialist II
hace 2 meses
Company Overview
Nordson Corporation stands as a leader in Industrial Precision Solutions and Advanced Technology, fostering a collaborative environment where employees are encouraged to achieve their personal best. Our commitment extends beyond our workplace, as we actively contribute to the communities we inhabit globally.
About Nordson MEDICAL
Nordson MEDICAL specializes in the design, engineering, and manufacturing of intricate devices and components for various applications, including wound healing, surgical procedures, fluid management, pulmonology, and interventional heart solutions. Our Advanced Polymers team pioneered the production of medical balloons for the medical device sector, collaborating with healthcare professionals, startups, and established medical firms throughout the product lifecycle.
Position Summary
The Internal Account Manager is tasked with managing and servicing customer accounts, acting as the primary liaison between clients and internal teams.
Key Responsibilities
- Serve as the dedicated contact point for multiple manufacturing sites and customer accounts, both internally and externally.
- Communicate customer concerns and objectives to the relevant teams.
- Take full ownership of the customer experience, from order receipt to product shipment.
- Collaborate with internal teams to address customer requests and inquiries promptly.
- Delegate technical issues to the appropriate personnel.
- Engage with site teams to resolve technical queries as necessary.
- Work closely with Operations, Quality, PLM, RAMs, and SAMs to ensure an optimal customer experience.
- Be recognized within the organization as the representative of the customer, responding to service level expectations based on customer tier.
- Understand key internal stakeholders at both site and divisional levels to facilitate coordinated responses to customer needs.
- Conduct visits to key customers for quarterly business reviews or critical meetings when required.
- Identify new component opportunities by understanding interventional technologies and exploring cross-selling possibilities.
- Develop and secure approval for quotes exceeding defined thresholds.
- Collaborate with Engineering to finalize quotes as needed.
- Perform additional duties as assigned.
Education and Experience Requirements
Level I
- Bachelor's degree in a relevant field preferred.
- 5+ years of directly related experience may substitute for education.
- 3+ years of experience in customer service management preferred.
Level II
- Bachelor's degree in a relevant field preferred.
- 8+ years of directly related experience may substitute for education.
- 5+ years of experience in customer service management.
Skills and Abilities
- Strong communication skills, both written and verbal, with a collaborative mindset.
- Excellent organizational and time management capabilities.
- Able to perform effectively under pressure.
- Proficient in computer applications.
Working Conditions
This position is based in an office environment. To succeed in this role, individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Travel Requirements
Minimal travel may be required for this position.
