Senior Quality Assurance Supervisor

hace 4 días


Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo
Job Title: Supervisor Senior de Calidad

At Banco Nacional de Mexico, S.A., we are seeking a highly skilled and experienced Supervisor Senior de Calidad to join our team. This is a critical role that requires strong leadership and supervisory skills to manage a medium-sized operational/administrative team.

Responsibilities:
  • Supervise a team of up to 25 employees handling escalation calls, performing call monitoring/scoring, and evaluating exceptional/unusual situations.
  • Evaluate and resolve quality issues with potentially broader business impact.
  • Develop and implement process improvements to enhance team performance and efficiency.
  • Conduct performance evaluations, provide feedback, and make recommendations for pay increases, promotions, terminations, and adequate staffing.
  • Ensure the quality of tasks provided by the team and make evaluative judgments to solve problems based on analysis of factual information.
  • Develop and maintain effective communication with team members, management, and other stakeholders.
  • Assess risk and ensure compliance with applicable laws, rules, and regulations.
Qualifications:
  • 2-5 years of relevant experience in quality assurance or a related field.
  • Excellent communication, interpersonal, and coaching skills.
  • Ability to work effectively in a team environment and lead by example.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and other relevant tools.
Education:
  • Bachelor's/University degree or equivalent experience.

This is a full-time position that requires a high level of autonomy, strong decision-making skills, and the ability to work in a fast-paced environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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