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Key Responsibilities
• Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty through proactive communication and quality service delivery.
• Ensure accurate and timely reporting of work performed to support business operations and customer notification.
• Identify and mitigate site risks, taking immediate action when necessary and escalating to supervisor as required.
• Perform service visits, including planned maintenance, callouts, and service repairs, adhering to schedules, quality standards, and processes.
• Collaborate with the service supervisor to effectively plan workload and raise sales leads.
• Maintain accurate records of work performed, including timesheets and proximity stock management.
• Contribute to the ongoing improvement of products, methods, and safety by providing feedback to the PCM organization and supervisor.
Leadership and People Management
• Provide regular updates to the supervisor on relevant information and stay informed about lift and associated technology.
• Participate in training and coaching opportunities to develop skills and knowledge.
About KONE
KONE is committed to creating an innovative and collaborative work environment that values individual contributions and promotes employee engagement. We prioritize sustainability and ethical business practices, fostering a culture of trust, respect, and recognition of good performance. As a great place to work, we offer a range of experiences and opportunities to help you achieve your career and personal goals and maintain a healthy work-life balance.
