Entry Level Operations Support Analyst

hace 2 semanas

Metepec, México Citi A tiempo completo

Citi is seeking an Entry-Level Operations Support Analyst to join our team. This role provides day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

**Job Overview:**

The Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The primary objective of this role is to provide operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.

**Key Responsibilities:**

Perform business analysis and documentation of current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Collaborate with Legal & Compliance teams to obtain sign-off on regulatory business requirements
- Serve as primary liaison between key stakeholders and technology, recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Develop and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements
- Create, manage, and maintain project plans, acting as the project manager for all follow-ups across various departments
- Focus on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- Deliver exceptional client experience while fulfilling client necessities

**Requirements:**

Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistent clear and concise written and verbal communication skills

**Additional Skills:**

Manejo de Dashboard en Excel
- Tablas dinámicas
- Analisis de datos
- Conocimientos básicos en Access
- Creación de presentaciones
- Job Family: Operations Support
- Time Type: Full-time

**Benefits:**

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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