Operations Support Liaison

hace 2 semanas


Ciudad de México, Ciudad de México Indie campers A tiempo completo
About Us
Indie Campers is a rapidly growing company that offers road trips to everyone. Our customer-centric approach and digital platform have developed a strong booking experience and high-quality road trips at affordable prices.

The Role
We are looking for an Operations Support Agent to join our Operations Excellence team. As an Operations Support Agent, you will be responsible for engaging in friendly contacts with our internal operational teams in the United States, Canada, Australia, and New Zealand, responding to all inquiries and assisting them with daily activities and needs.

Key Responsibilities
  • Address and support our field Operations team via phone, email, and slack;
  • Direct contact with the Customer Excellence team to monitor and support their Road Assistance service to customers on-trip on a daily basis;
  • Provide support within the Operations department to ensure a smooth and accurate workflow;
  • Control daily activities and productivity reports within all of our North American and Oceania branches - develop and manage a data-driven overview of our operations;
  • Be familiar with the continuously evolving Indie Campers products and operational policies to ensure constant follow-up and quality feedback in assisting our teams' questions and daily needs;
  • Monitor and report operational issues and follow-up to ensure proper resolution;
  • Identify operational constraints and help designing and implementing new operational procedures.

Requirements
  • Fluent in English (mandatory);
  • Fleet or campervan knowledge (preferred);
  • Previous experience in Operations and/or Customer Service position (mandatory);
  • Available to work weekends and holidays - remote on these days;
  • Available to work on shifts: 9:00 to 18:00 / 14:00 to 23:00;
  • Software Skills - Knowledge of Excel / Google sheets (preferred);
  • Problem-solving attitude;
  • Excellent communication skills (written & spoken);
  • Ability to multitask and adapt to a fast-growing environment;
  • Fast learner and problem solver approach.

What We Offer
  • A dynamic position in a young, fast-growing, and innovative company;
  • Continuous training and coaching by senior managers to launch your career and develop your skills;
  • Competitive package including private health insurance, Indie Benefits, and free road trips anywhere in Europe, North America, and Oceania (subject to campervan availability).

  • HR Operations Liaison

    hace 4 semanas


    Ciudad de México, Ciudad de México Bain & Company Inc A tiempo completo

    Job SummaryThe Global Partner Services team at Bain & Company Inc is seeking a highly skilled HR Operations Specialist to provide dedicated support to our Partner Services Team. This role will involve acting as a high-touch HR Operations liaison, providing a wide range of HR support focused on Partner activities across the globe.Key ResponsibilitiesProvide...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Ops Support Specialist role is a vital part of our operations team. As an entry-level position, it requires providing day-to-day operations support, maintaining records and documents, and collaborating with the Operations - Core Team. This role also involves serving as a liaison between operations staff, relationship managers, project managers,...


  • Ciudad de México, Ciudad de México Connectingology A tiempo completo

    Core ResponsibilitiesAs a key member of Connectingology’s IT team, the Service Technical IT Liaison will ensure seamless functionality of all IT systems, encompassing network, server, telecommunication, and client hardware. This role will play a vital part in supporting a working business environment.Key TasksThe Service Technical IT Liaison will be...


  • Ciudad de México, Ciudad de México Tasman A tiempo completo

    Luxury Guest Liaison Specialist**Role Overview**We are seeking a highly skilled and personable Luxury Guest Liaison Specialist to join our team at Tasman. As the face of our boutique hotels and residences, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.**Key Responsibilities**Guest Interaction: Be the...


  • Ciudad de México, Ciudad de México CitiGroup A tiempo completo

    The Operations Support Analyst 2 plays a crucial role in providing day-to-day operations support to CitiGroup, ensuring seamless execution of tasks and activities. This intermediate-level position is responsible for maintaining records, storing and retrieving documents, and performing account maintenance in coordination with the Operations - Core Team.Key...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Summary:The Operations Support Specialist will be part of the Back Office Cobranza team, responsible for providing operations support services, including record maintenance, account maintenance, and imaging. The ideal candidate will have a strong background in credit recovery and a basic knowledge of accounting principles.Responsibilities:Update help...


  • Ciudad de México, Ciudad de México Indie Campers A tiempo completo

    Indie Campers Operations Support Agent RoleWe are looking for a highly skilled and motivated Operations Support Specialist to join our team at Indie Campers. As an Operations Support Specialist, you will be responsible for engaging with our internal operational teams across the United States, Canada, Australia, and New Zealand.Your primary duties will...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Senior Operations Support Analyst to join our team. As a key member of our operations group, you will be responsible for providing day-to-day support services to ensure seamless operations.Key ResponsibilitiesUpdate help content used by end-users to service client inquiries, as needed.Execute work...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Operations Support Specialists play a vital role in ensuring the smooth operation of our business. As an Ops Support Specialist, you will be responsible for providing day-to-day operations support in alignment with Citi operations support infrastructure and processes.Key Responsibilities:Provide team assistance, including serving as a subject matter expert,...


  • Ciudad de México, Ciudad de México CMAS Adquirente, S. de R.L. de C.V. A tiempo completo

    As an integral part of our team at CMAS Adquirente, S. de R.L. de C.V., we are seeking an experienced Operations Support Specialist to join our dynamic team.PurposeThis role will focus on the Operations and Support of various Global Payments applications in North America, Europe, and Asia Pacific. This includes monitoring the production and certification...


  • Ciudad de México, Ciudad de México Indie campers A tiempo completo

    About Indie CampersWe are a fast-growing and innovative company that offers a comprehensive and expanding array of road trip possibilities. Our mission is to make road trips available to everyone.The RoleWe are looking for an Operations Support Agent to join our Operations Excellence team. As an Operations Support Agent, you will be responsible for engaging...


  • Ciudad de México, Ciudad de México Sigma Alimentos, S.A. de C.V A tiempo completo

    Business Liaison Job DescriptionAs a Business Liaison at Sigma Alimentos, S.A. de C.V, you will play a vital role in bridging the gap between business partners and technology solution providers. Your primary objective will be to provide direction and guidance to our business partners, ensuring that the best information technology solutions meet their needs....


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Key ResponsibilitiesThe Operations Support Analyst will be responsible for providing day-to-day operations support in alignment with Citi operations support infrastructure and processes. The ideal candidate will be able to work independently and as part of a team, providing exceptional customer service and ensuring timely completion of tasks.Key...

  • Sales Account Liaison

    hace 7 días


    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Sales Account Liaison Role OverviewWe are seeking a skilled Sales Account Liaison to support our sales team and enhance customer relationships.Key ResponsibilitiesSupport the sales team with administrative tasks and scheduling.Assist in preparing sales presentations and proposals.Maintain and update customer records in the CRM system.Coordinate with customer...


  • Ciudad de México, Ciudad de México Pfizer A tiempo completo

    Job Description:Job Title: Medical Liaison Oncology Mexico CityAbout the Role:The Medical Scientific Liaison will deliver current scientific information to a broader group of healthcare professionals.The Medical Scientific Liaison will provide essential information, mainly medical, but also technical, to healthcare professionals, with personal contact and...


  • Naucalpan de Juárez, México Citigroup Inc. A tiempo completo

    Job Summary:The Operations Support Analyst 2 is an intermediate level position responsible for providing day-to-day operations support services, including record maintenance, storage and retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. This role serves as a liaison between...


  • Ciudad de México, Ciudad de México Indie Campers A tiempo completo

    ROLE SUMMARYAs the Regional Operations Support Lead at Indie Campers, you will play a pivotal role in guaranteeing operational support procedures are executed with high-standards in your region, both to our customers and to our local operations. You will oversee day-to-day local operations execution, analysing customer satisfaction data on a daily basis to...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    OverviewThe Ops Support Specialist 4 is an entry-level position that provides operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.


  • Ciudad de México, Ciudad de México BetterCloud A tiempo completo

    About the RoleWe are seeking a highly skilled Support Operations Specialist to join our team at BetterCloud. As a Support Operations Specialist, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless operation of our SaaS platform.Key ResponsibilitiesField a wide range of questions and concerns from customers...


  • Naucalpan de Juárez, México Citi A tiempo completo

    The Operations Support Analyst 2 plays a critical role in providing day-to-day operations support services to Citi, ensuring alignment with the company's operations support infrastructure and processes.**Primary Responsibilities:**Provide operations support services, including record and documentation maintenance, storage and retrieval of records, account...