Customer Service Representative for High-Level Client Solutions

hace 4 semanas


Zapopan, Jalisco, México Intugo A tiempo completo
About the Role

We are seeking a skilled Customer Service Specialist to join our team in Guadalajara, Jalisco. This is an on-site position that requires advanced English language skills.

Key Responsibilities
  • Investigate, resolve and document all customer complaints according to established guidelines and policies
  • Input all complaints onto LeadtrakS software
  • Communicate with customers throughout the complaint process
  • Provide complaint trends and communicate service levels that can be improved
Work Schedule

The working hours are from 8:00 AM to 6:00 PM, Monday to Friday, with Sunday and one day during the week off.

Compensation and Benefits

The gross monthly salary is $17,700, plus additional benefits:

  • $2,500 monthly bonus
  • 2% savings fund
  • $1,400 food stamps
  • 20-day Christmas bonus

Our total compensation package ensures a competitive salary and opportunities for growth within the company.



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