Product Operations Specialist
hace 2 semanas
About the Role:
As a Product Operations Specialist at Albo, you will play a crucial role in bridging the gap between product, engineering, customer success, growth, legal, sales, and collections teams. Your primary objective will be to streamline and improve the product team's work, ensuring a consistent approach to managing tools and processes.
Key Responsibilities:
• Manage the tech stack and document best practices to ensure all team members use tools and follow processes consistently and effectively.
• Contribute to improving overall Product division execution by working on product process, product development flow, and product timeline.
• Ensure clear and consistent communication between product and other teams, identifying areas for improvement and defining business objectives.
• Identify opportunities to automate Product Manager responsibilities and related tasks to drive consistency and efficiency across product management.
• Facilitate user interviews and other market research to inform product decisions.
• Oversee quality assurance checks on new features and analyze data to help product management make better-informed decisions.
• Develop business processes to streamline product development and manage tools used by the product team.
• Work closely with support and sales to improve the customer experience and collaborate with tech, growth, customer service, finance, and legal teams.
About You:
• 2+ years of experience in Product roles, with a focus on crafting project visions, execution strategies, and client relationships.
• Experience working with credit products for SMEs, with a strong understanding of the user/credit lifecycle.
• Excellent problem-solving skills, with the ability to work independently and collaboratively as part of a cross-functional team.
• Strong communication and interpersonal skills, with the ability to build relationships and work effectively with stakeholders.
• Experience working with agile methodologies and defining User Stories according to a High-level plan (Roadmap) based on product/customer needs.
• Advanced level of English and a customer-centric approach, with a focus on improving the customer experience.
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