Data Analytics Specialist for Pricing and Packaging Team

hace 4 días


Ciudad de México, Ciudad de México Zendesk A tiempo completo

Zendesk is looking for a highly skilled Data Analytics Specialist to join our Pricing and Packaging team in Mexico City. As a key member of the team, you will play a vital role in shaping Zendesk's monetization strategy.

About the Role

The ideal candidate will have strong technical skills to surface insights quickly and exceptional data storytelling skills to communicate those insights effectively. You will be responsible for supporting pricing and packaging decision-making, democratizing data & insights, and conducting in-depth analysis.

Main Responsibilities
  • Analyze pricing data, customer segments, and user behaviors to identify pricing opportunities, best practices, and areas for improvement.
  • Translate analyses into actionable insights to prioritize pricing decisions in line with business objectives.
  • Design pricing experiments together with key business stakeholders to evaluate the effectiveness of different pricing strategies, and perform the analysis of test results to identify successful approaches.
  • Collaborate with Financial Planning & Analysis on pricing models that incorporate factors such as product features, customer lifetime value, market demand, and competitive landscape.
  • Monitor and analyze competitors' pricing structures, packaging, and positioning within the market.
  • Prepare regular reports and dashboards that provide visibility into key pricing metrics, trends, and performance indicators.
Requirements
  • Bachelor's degree in a quantitative and/or business field (e.g., business analytics, economics, applied mathematics, statistics).
  • 1-2 years of experience in strategy consulting, data analytics, business intelligence, quantitative research, or related field.
  • Experience with SaaS subscription billing model.
  • Strong knowledge of SQL is a must (experience with Google BigQuery or Snowflake a plus).
  • Exceptional structured problem-solving, visualization, and presentation skills.
  • Experience translating data to technical and non-technical audiences.
  • Ability to synthesize large data sets and apply analytic frameworks for insights to support business decisions.
About Zendesk

Zendesk is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We are proud to offer a hybrid work experience that enables connection, collaboration, learning, and celebration while giving employees flexibility to work remotely for part of the week.

Compensation

The estimated salary for this role is around $85,000 per year, depending on qualifications and experience.



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