Product Manager
hace 17 horas
**About Us**
Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
**Position Overview**
We are seeking a highly skilled **Product Manager** to join our team in Guadalajara. As a **Product Manager**, you will work collaboratively to manage cross-functional teams in the delivery of software features and services for a Digital Marketing SaaS platform.
**Key Responsibilities**
- Work closely with Product Managers to translate roadmap to initiatives, epics, and stories delivered through sprints and releases
- Take requirements (functional and non-functional) and break them down into actionable user stories, clearly define acceptance criteria and dependencies. Ensures user stories are ready for development to start work
- Work closely with engineering and QA to validate that the work item meets acceptance criteria
- Participate in scrum events to ensure that development work is aligned with the roadmap set by the product manager
- Maintain 3+ Sprints of refined, prioritized, pointed backlog for each assigned team
- Collaborate with cross-functional teams, including engineering, design, and stakeholders in release planning
- Set Sprint Goals for the Scrum Team and track progress toward the release of features
- Manage, communicate, and prioritize bugs and production support requests. Meet SLOs without jeopardizing feature commitments (allowing tradeoffs)
- Maintain a positive outlook to keep the development team motivated
- Communicate effectively and efficiently with engineers and business leaders
**Requirements**
- Command of English at a B2 level
- 3 years of experience in a Product Owner role for a commercial software product in a SaaS environment
- Understanding of Agile Scrum methodologies and common product/project management tools
- Demonstrated understanding of software architecture concepts as it relates to SaaS platforms
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