Customer Service Ambassador

hace 7 días


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a highly skilled and professional Customer Service Ambassador to join our team at Marriott International, Inc. This is an exciting opportunity for the right individual to utilize their exceptional communication skills and passion for delivering exceptional customer experiences.

About Us

Marriott International, Inc. is a leading hospitality company with over 120 properties in more than 35 countries worldwide. Our mission is to deliver authentic experiences that evoke lasting memories, making us one of the most recognized and respected luxury hotel brands globally.

Job Description

As a Customer Service Ambassador, you will be responsible for ensuring that all guests receive personalized and anticipatory service throughout their stay. This includes greeting and welcoming guests, responding to inquiries, and addressing any concerns or issues that may arise during their visit.

Key Responsibilities

  • Provide exceptional customer service to guests, responding promptly and professionally to their requests and concerns;
  • Operate standard office equipment, including computers, phones, and other technology systems;
  • Prepare and review written documents accurately and completely, including letters, memos, and reports;
  • Maintain confidentiality of proprietary information and protect company assets;
  • Develop and maintain positive working relationships with colleagues and guests alike.

Requirements

To be successful in this role, you must possess excellent communication and interpersonal skills, as well as a keen attention to detail and ability to work under pressure. You should also have experience working in a fast-paced environment and be comfortable using technology to streamline tasks and improve efficiency.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.


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