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At Agent Base, we're on a mission to revolutionize the recruiting process for insurance agents across North America. As a Customer Success Manager, you'll play a pivotal role in building and maintaining strong relationships with our clients, driving our commitment to deliver exceptional service and support.
The Role
We're seeking an experienced professional who can excel in this critical position. The ideal candidate will have a proven track record of success in customer-facing roles, with a minimum of 5 years experience as a Customer Success Manager.
Ideal Profile
Skills and Qualifications:
- Required: Proficiency in CRM-style software and basic domain setup.
- Preferred (but not mandatory): Experience with GoHighLevel.
- Strong problem-solving abilities and a knack for creative solutions.
- Empathy and the ability to connect with customers on a personal level.
Key Responsibilities
- Account setup and onboarding of new clients.
- Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
- Providing support and innovative solutions to customer queries and issues.
- Advocating for customer needs and feedback within the company.
- Developing and executing effective customer retention strategies.
Benefits
- Work alongside best-in-class talent.
- Opportunity within a company with a solid track record of performance.
- Leadership Role.
