ServiceNow ITOM/ITAM/SACM-CMDB Engineer Specialist

hace 2 semanas


Xico, México Corning Inc. A tiempo completo

At Corning Inc., we are seeking a highly skilled ServiceNow ITOM/ITAM/SACM-CMDB Engineer Specialist to join our team. This role is responsible for the end-to-end maintenance of business support and administration for ServiceNow's IT Operations Management and IT Asset Management applications/modules/processes.

About the Job

The successful candidate will be responsible for participating in product lifecycle conversations, establishing a strong partnership with parallel operational system administrators, meeting discovery health and service mapping objectives, analyzing health monitoring and system data, and serving as a technical expert for pre-project requirements.

This role also involves evaluating and assessing the impact of new requirements, configuring, testing, and implementing system enhancements, executing implementation efforts with operational change and production processes, assessing the impact of designed client scripts and business rules, and creating and maintaining roadmap, system design, and architecture documentation.

Scope Specific Responsibilities:

  • Service Mapping:
    • We are looking for someone to review service map quality, convert manual application mapping to discoverable mapping, document configuration and patterns required for Service Mapping, and audit Service Maps for technical issues.
  • Event Management:
    • The ideal candidate will maintain Event Management Application and Integrations, onboard new element managers, and review events for errors and completion.
  • Software Asset Management:
    • We need someone to maintain SAM Pro Store Applications Versions and Upgrades, support ServiceNow Agentless Discovery, implement, support, and document SaaS and Inventory Integrations.
About You

To succeed in this role, you will need 7+ years of overall IT experience, 5+ years of total ServiceNow experience, 2+ years of ServiceNow design and implementation experience, working knowledge of ServiceNow applications, extensive understanding of integration standards and design, in-depth understanding of CMDB, Common Service Data Model, Service Mapping and Discovery, experience with ServiceNow Integration Hub activity designer, thorough understanding of ServiceNow integrations and database hierarchies, knowledge of ServiceNow's license and entitlement structure, and a keen eye for gaps and complexity reduction.

The estimated salary for this position is $120,000-$180,000 per year, depending on location and experience.



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