Senior Oracle Database Specialist
hace 4 semanas
**Technical Expertise**:
The role of the Principal Systems Analyst is to provide strategic technical support to customers, ensuring the highest level of satisfaction. This involves creating and utilizing automated technology to diagnose, document, and resolve customer issues. Key areas of expertise include Oracle database administration, Exadata administration, and troubleshooting complex technical problems related to Oracle Database/Exadata.
**Key Responsibilities**:
- Communicate with corporate customers via various channels to resolve technical problems and provide proactive support.
- Manage customer escalations and expectations, ensuring timely delivery of high-quality resolutions.
- Develop and implement strategies for providing proactive support, resulting in fewer incidents and increased availability.
- Collaborate with cross-team and cross-product technical issues, working with resources from other groups.
- Research and stay up-to-date with new product features and releases.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- More than 8 years of experience as an Oracle database administrator or Exadata administrator.
As a member of the Oracle CSS organization, you will be responsible for delivering post-sales support and solutions to customers while serving as an advocate for their needs. This role requires excellent technical expertise, strong communication skills, and the ability to work in a fast-paced environment.
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