Business Process Analyst 2

hace 2 semanas


Zapopan, Jalisco, México Oracle A tiempo completo
Job Summary: We are seeking a highly skilled Business Process Analyst 2 to provide internal systems support to our Customer Success delivery, Advanced Customer Success, and Support organizations.

Key Responsibilities:
  • Provides internal systems support to Customer success delivery, Advanced Customer Success, and Support organizations.
  • Troubleshoots, collects requirements, communicates, and resolves CS requests submitted primary through UTS ticketing system.
  • Performs Business Analyst role for small to medium size projects, personal UTS ticket load as wells as NSCR change request queue status maintenance.
  • Working closely with internal stakeholders and coordinates efforts with development team.
  • Completes own role largely independently within defined policies and procedures working from Universal Ticketing (UTS) ticketing system.
  • Attention to detail critical. Ability to collect, organize, and display data in easily consumable format.
  • Process internal UTS ticket requests involving ad-hoc tasks, system corrections, enhancement request, demo provisioning, and prioritize month and quarter end tasks mainly involving time entry corrections.
  • Fulfil duties related to System and Tools development team requests related queue management, to ensure development requests are in updated state and prioritization level, coordinate directly with development team.
  • Follow-through skills necessary to get information from internal and external lines of business and have data errors/omissions corrected.
  • Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and internal clients desired.
  • Good understanding of core NetSuite product with ability to grow knowledge in areas of customization, preferred knowledge of Open Air product.

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