Business Process Analyst 2
hace 2 semanas
Key Responsibilities:
- Provides internal systems support to Customer success delivery, Advanced Customer Success, and Support organizations.
- Troubleshoots, collects requirements, communicates, and resolves CS requests submitted primary through UTS ticketing system.
- Performs Business Analyst role for small to medium size projects, personal UTS ticket load as wells as NSCR change request queue status maintenance.
- Working closely with internal stakeholders and coordinates efforts with development team.
- Completes own role largely independently within defined policies and procedures working from Universal Ticketing (UTS) ticketing system.
- Attention to detail critical. Ability to collect, organize, and display data in easily consumable format.
- Process internal UTS ticket requests involving ad-hoc tasks, system corrections, enhancement request, demo provisioning, and prioritize month and quarter end tasks mainly involving time entry corrections.
- Fulfil duties related to System and Tools development team requests related queue management, to ensure development requests are in updated state and prioritization level, coordinate directly with development team.
- Follow-through skills necessary to get information from internal and external lines of business and have data errors/omissions corrected.
- Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and internal clients desired.
- Good understanding of core NetSuite product with ability to grow knowledge in areas of customization, preferred knowledge of Open Air product.
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