IT Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

About Kyndryl

We are a leading provider of IT services and solutions, serving Fortune 100 clients across various industries. Our mission is to design, build, manage, and modernize the technology systems that drive business success.

Job Summary

We are seeking an IT Support Specialist to join our team in Mexico. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and delivering innovative solutions.

Key Responsibilities

  • Provide timely and effective technical support to customers via phone, email, and chat.
  • Resolve complex technical issues through troubleshooting, analysis, and problem-solving skills.
  • Collaborate with cross-functional teams to ensure seamless delivery of services.
  • Develop and maintain knowledge of emerging technologies and industry trends.

Requirements

To succeed in this role, you should have:

  • A strong understanding of Windows, Mac, or Linux operating systems.
  • Excellent communication and interpersonal skills.
  • A growth mindset and willingness to learn and adapt to new technologies.
  • Experience working in a fast-paced, dynamic environment.

Benefits

We offer a comprehensive compensation package, including:

  • An estimated salary of $250,000 - $350,000 per year, based on experience.
  • A generous bonus structure tied to individual and company performance.
  • A range of benefits, including medical, dental, and vision coverage.
  • A robust training program to develop your skills and advance your career.

What We Offer

At Kyndryl, we value diversity, equity, and inclusion. We strive to create a workplace where all employees feel valued, respected, and empowered to succeed. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.


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