Technical Solutions Professional
hace 1 semana
We are seeking a highly skilled Technical Solutions Professional to join our team at Oracle. As a key member of our support organization, you will be responsible for providing technical expertise and solutions to our customers.
Key Responsibilities- Resolve complex techno-functional problems on SaaS products
- Provide expert-level technical support via phone and electronic means
- Collaborate with internal teams to deliver post-sales support and solutions
- Develop innovative solutions to complex problems
- Ensure timely resolution of customer issues
To be successful in this role, you must have:
- Strong knowledge of Oracle SaaS products and IT general technologies
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Basic knowledge of cloud computing, DevOps, and microservices
A bachelor's degree in Computer Science or related field and 1-2 years of experience in a similar role are required. Additionally, previous experience in IT Business Analysis and/or technical writing is desirable.
Salary and BenefitsThe estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience. Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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