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hace 2 semanas
**About the Role**
Intugo is seeking an experienced Technical Support Agent to join our growing team. In this role, you will provide top-notch technical support to our clients, resolving issues efficiently and effectively.
Key Responsibilities:**
- Ensure customer objectives and service level agreements (SLAs) are met.
- Provide resolution of issues for clients, liaising between clients, customer success team and development team.
- Document all issues and resolutions accurately and in a timely manner.
Requirements:
- 2+ years' customer service experience.
- 2+ years' experience troubleshooting web-based software.
- Technical support experience with software as a service preferred (SAAS).
- Solid Relational Database Skills.
- Familiarity with Command-Line.
- Remote work Experience.
What We Offer:
- Competitive salary.
- Opportunity to work with a dynamic team.
- Professional development opportunities.
