Customer Experience Representative
hace 3 semanas
About Helpware
We're a technology-driven company providing Customer Experience & Operational Support for modern companies. Our team of professionals strives to deliver best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is expanding, and we're seeking experienced Support Specialists to join our Helpware team.
Key Responsibilities
- Create a comprehensive understanding of our clients' products and user profiles, responding to changes as they arise.
- Onboard new users, addressing their questions and concerns.
- Support account issues, provide information, and help users find network dentists.
- Actively seek feedback on product issues, common questions, and potential improvements.
- Assist network dentists in finding payment schedules and suggest/upsell the BNPL product.
Requirements
- 6-month experience in a customer service role, with dental or subscription service support experience preferred.
- Fluency in English with professional English writing skills.
- Full-time availability.
- Computer skills.
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