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Customer Service Associate

hace 2 semanas

Culiacán, Sinaloa, México Fedex Express Lac A tiempo completo

Job Summary:

FedEx Express Lac is seeking a highly skilled and detail-oriented Customer Service Associate to join our team. As a key member of our operations, you will be responsible for ensuring the timely and efficient processing of high-value freight in accordance with customer requirements.

Responsibilities:

  • Receive, process, and dispatch high-value freight while adhering to regulatory, company, and ISO requirements.
  • Support the Manager/Team Leader by performing additional duties, including short-term work allocation, procedural checks, and resolution of exception situations.
  • Coordinate schedules with carriers to ensure timely turnaround and progress all deviations from agreed schedules.
  • Inspect freight according to defined procedures and perform visual checks to identify shortages, overages, or possible damage.
  • Pack goods in accordance with customer-defined requirements and legal or dangerous goods regulations.
  • Dispatch goods to approved carriers, providing guidance on correct procedural checks to ensure accuracy and completeness.
  • Process returns in accordance with defined procedures and specific customer requirements.

Requirements:

To succeed in this role, you must have experience in a FedEx SCS warehouse operation and possess a good knowledge of operational processes, customer requirements, and relevant working methods. You should also demonstrate excellent planning and organizing skills, with the ability to determine and coordinate sequences of tasks for yourself and others.

Additional Skills and Qualifications:

  • Experience in managing cash and performing basic maintenance tasks.
  • Bachelor's degree and strong technical skills, including proficiency in using technology such as scanners, printers, and intranet systems.
  • Strong interpretation skills, with the ability to translate customer-specific instructions into actual requirements.
  • Basic skills in using technology, including scanners, printers, and intranet systems.

Salary and Benefits:

The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience. We offer a range of benefits, including health insurance, retirement plans, and paid time off.