Procurement Support Operations Leader

hace 3 días


Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo
Job Overview

The Procurement Support Operations Leader will oversee and manage the support operations for the SAP Intelligent Spend and Business Network (ISBN) product areas. This role is responsible for ensuring that customer issues are addressed efficiently and that the support team operates effectively.

Key Responsibilities:
  • Develop, coach, and mentor direct team members to execute company strategy
  • Drive proactive maintenance and sustenance across CS&D strategy
  • Take ownership of customer issues, concerns, and complaints, and drive them to resolution
  • Ensure efficient resource allocation within the currently responsible area
  • Encourage risk-taking in team members to pursue innovation
Requirements:
  • 7+ years' professional experience, including 3+ years' experience in customer support roles
  • Previous experience in a support role, preferably with experience in a supervisory or managerial capacity
  • Familiarity with customer support tools and technologies
  • Excellent communication and interpersonal skills
Salary Range:

$120,000 - $180,000 per year, depending on location and experience.



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