IT Helpdesk Associate

hace 5 días

Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

This role requires advanced English skills and 6 months of experience in customer service. The ideal candidate will be available to work 22.5 hours per week, including afternoon and night shifts.

As a Helpdesk Associate, you will provide technical support for in-house applications and developments, as well as general L1 support for hardware and MS Office packages.

Your responsibilities will include:

  • Answering technical support calls and escalating to other support groups when necessary
  • Documenting troubleshooting steps and detailed descriptions of customer incidents and requests
  • Applying diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures

We offer a comprehensive benefits package, including a competitive salary, grocery tickets, Christmas bonus, vacation days, vacation bonus, savings funds, personal days, medical insurance, life insurance, dental insurance, discounts with selected optics, and opportunities for growth within the company.

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