Cloud Support Specialist
hace 1 semana
We are seeking a highly skilled Cloud Support Engineer to join our team at Oracle. As a key member of our support team, you will be responsible for providing expert-level support to our customers on the use of Oracle products.
Key Responsibilities- Consult with customers on complex Oracle product usage
- Contribute to the Oracle Support Database communities
- Analyze workload and implement changes to improve productivity
- Share knowledge and provide feedback on best practices
To be successful in this role, you will need a technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry, or equivalent professional experience.
Soft Skills- Excellent written and verbal communication skills in Spanish and English
- Ability to perform under pressure
- Problem-solving and analytical thinking skills
- Flexibility to work in different shifts and off days, including holidays and weekends
- Thorough understanding of Oracle product features
- Database architecture knowledge and basic database administration
- Familiarity with Linux/Unix/Windows Administration concepts
- Exadata, RAC, ZDLRA, Backup and Recovery, RMAN, and knowledge of various restore and recovery scenarios
- Familiarity with Cloud Architecture and virtualization concepts and tools
- Networking skills
Mexico: OTA-RM-MX
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