Cloud Support Specialist

hace 1 semana


Zapopan, Jalisco, México Oracle A tiempo completo
Job Summary

We are seeking a highly skilled Cloud Support Engineer to join our team at Oracle. As a key member of our support team, you will be responsible for providing expert-level support to our customers on the use of Oracle products.

Key Responsibilities
  • Consult with customers on complex Oracle product usage
  • Contribute to the Oracle Support Database communities
  • Analyze workload and implement changes to improve productivity
  • Share knowledge and provide feedback on best practices
Qualifications

To be successful in this role, you will need a technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry, or equivalent professional experience.

Soft Skills
  • Excellent written and verbal communication skills in Spanish and English
  • Ability to perform under pressure
  • Problem-solving and analytical thinking skills
  • Flexibility to work in different shifts and off days, including holidays and weekends
Technical Skills
  • Thorough understanding of Oracle product features
  • Database architecture knowledge and basic database administration
  • Familiarity with Linux/Unix/Windows Administration concepts
  • Exadata, RAC, ZDLRA, Backup and Recovery, RMAN, and knowledge of various restore and recovery scenarios
  • Familiarity with Cloud Architecture and virtualization concepts and tools
  • Networking skills
Location

Mexico: OTA-RM-MX


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