Process Developer
hace 6 días
**About Genpact**
Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. Our team of experts across 30+ countries is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
**Job Summary**
We are inviting applications for the role of Process Developer - I2C Analyst, a key position in our collections team. As a Process Developer - I2C Analyst, you will be responsible for managing a collections portfolio and maintaining strong customer relations.
**Key Responsibilities**
- Manage a collections portfolio and maintain strong customer relations.
- Contact customers with past dues by making collections calls, sending emails, etc.
- Identify and resolve customer queries and disputes related to invoices.
- Review and follow up on highly past due invoices/accounts with the AR Manager.
- Liaise with other departments (Credit, Sales, Billing, Customer Service, etc.) to resolve blockers in collections.
- Perform administrative tasks related to the functional job or assigned by the direct Manager.
- Know the ethical and legal compliance responsibilities of the position and apply integrity in all aspects of professional conduct.
- Action-oriented, proactive, and resourceful in solving problems.
- Self-motivated and able to work to stretching deadlines, meet deadlines, and work under pressure.
**Qualifications We Seek in You**
We are looking for a highly skilled and experienced professional with the following qualifications:
- High School graduate or Undergraduate in Finance-Accounting with 2 to 3 years of relevant Finance Analyst experience or similar position.
- Bilingual English-Spanish Level B1.
- Good level of MS Office (Intermediate) - Word, Outlook, and Excel.
- Good communication skills, both verbal and writing, in English and Spanish.
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