Software Engineer
hace 3 semanas
The Application Support Engineering team plays a pivotal role in ensuring the smooth operation of our applications. Their primary responsibilities include deployment, production and lower environment support, incident resolution, stability, and maintenance efforts. This team supports the production environment for SC Originations and Servicing, as well as multiple lower environments, with a count of over 30 environments that they continually work on.
Key Responsibilities:
- Support critical production applications, respond to and address production issues.
- Troubleshoot nonproduction environments and production environments as they relate to code deployment and application releases.
- Address major incidents, critical application systems related issues, application systems stability within the Operations work stream.
- Monitor and address incoming requests into the ASE Service Now queue for nonproduction deployment, research, investigation, troubleshooting.
- Perform daily maintenance on a regular and consistent basis at the beginning of the shift and at the end of shift.
- Collaborate closely with developers to ensure that the designed solution responds to non-functional requirements such as availability, performance, security, and maintainability.
Requirements:
- Extensive knowledge with Windows Server / Linux OS troubleshooting to determine root cause of system related issues.
- Knowledge of monitoring toolsets and alerting/notification configuration.
- Expertise with load balancer configuration and troubleshoot of configuration.
- Strong Communications both written and verbal.
- Knowledgeable with agile methodology and TFS.
Benefits:
- Performs impact analysis and drive root remediation across application and infrastructure tiers by facilitating real-time and offline triages.
- Engage vendors as required.
- Provides technical oversight and execute on infrastructure upgrade activities.
- Maintains good working relationships with stakeholders and business teams as well as Incident/Problem managers, other technical support, and development teams.
We are Nuvit Service, a company that values innovation and teamwork. If you are passionate about delivering high-quality solutions and have a strong background in software engineering, we encourage you to apply for this exciting role.
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