Technology Operations Specialist
hace 6 días
Four Seasons Hotels and Resorts is seeking a skilled Technology Operations Specialist to join our team. This individual will be responsible for ensuring the operational availability and stability of property-based technology.
Key Responsibilities- Plan, organize, and provide high-level operational availability and stability for property-based technology.
- Ensure critical systems are available 24/7.
- Provide systems administration, including user account management, configuration, and troubleshooting.
- Assist in server infrastructure management, performance monitoring, and operating system upgrades.
- Support other systems, including back office, sales, and human resources applications.
- Maintain and promote Four Seasons' core technology standards.
- Participate in property-level and corporate-initiated technology implementations.
- Support Desktop OS and applications, including patches.
- Provide direct guest support and quality support to function rooms and conference services.
- Administer Outlook, VPN, and other communication tools.
- Assist with systems backup and recovery procedures.
- Provide 24/7 support for mission-critical systems.
- Support network security and infrastructure maintenance.
- College education in IT or informatics.
- 2-3 years of experience in IT operation.
- Previous experience in hospitality is highly desirable.
- Strong knowledge of Opera, MCSE/Novell Certifications, and PC skills.
- Understanding of quality standards and service standards.
- High level of integrity and transparency.
- Strong interpersonal and relationship-building skills.
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