Supply Chain Operations Manager

hace 3 semanas

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

About the Role

The HP Industrial Division is a dynamic business unit that provides cutting-edge digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As a market leader, we have been able to consolidate our position as technology innovators, market disruptors, and profit generators for our customers.

The Industrial Print Sales Operations team is the backbone of the business activity, driving processes and tools to keep the sales motion while increasing customer satisfaction and brand loyalty. Working collaboratively with the Sales Organization, Business Management, Service, and other key stakeholders, we drive operational excellence and manage business continuity risks.

A team player with a strong commitment to accomplishing tasks and goals, a deep understanding of change management, and the ability to work agile to deliver fast results. The Operations Manager SME may act as a team or project leader, providing direction to team activities and facilitating information validation and team decision-making processes. This role exercises independent judgment within generally defined policies and practices to identify solutions, assist in driving the operational strategy for assigned customers/partners, and may participate in key contractual negotiations in support of the Sales Account.

Key Responsibilities

  • Oversee a list of supplies customers for Page Wide and other Large Format customers to resolve and route basic to complex issues, providing guidance while collaborating closely with 3rd party suppliers.
  • Act as the first point of contact for internal/external stakeholders' escalations, coordinating support on a broad range of daily operational matters.
  • Resolve high-impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure).
  • Coordinate with or lead other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer ordering to invoice delivery support.
  • Prepare and run operational performance reviews, as business may require, with internal account management and strategic customers, and support improvement plans.
  • Champion a specialized topic (e.g., order management, special pricing) and train other people as necessary.
  • Spearhead efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
  • Represent the team as a Subject Matter Expert on complex internal processes to other functions and organizations.

Requirements

  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 2-6 years of related experience, preferably in sales operations, customer experience, finance, contract management, or similar.

Knowledge and Skills

  • Advanced communication skills with the ability to convey high-impact messages clearly (verbal, written, and presentation) to peers and management within and outside of HP. Mastery in English and local language.
  • Advanced understanding of highly complex internal operational issues (e.g., opportunities to improve current processes).
  • Advanced problem-solving and analytical skills.
  • Broad, in-depth knowledge of the end-to-end process of sales operations business unit.
  • Solid knowledge of local legal compliance issues.
  • Advanced teamwork and collaboration skills.
  • Demonstrated project management skills.
  • Excellent management of MS Office tools and experience in creation of reports.
  • Preferred knowledge in HP systems such as S4 (ordering features), OSS, Eclipse/PriceHub, HP2B Portal, and Catalog.

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