Customer Service Representative

hace 3 semanas

Mazatlán, Sinaloa, México Alaska Air Group A tiempo completo

Job Summary

The Customer Service Agent is a key member of the Alaska Airlines team, responsible for providing exceptional service to our guests. As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas.

Key Responsibilities

  • Assist guests with travel needs, including answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer and paperwork tasks, including evaluating and preparing flights by arranging seat assignments and load, coordinating special meals, and upgrades.
  • Perform boarding and gate duties, including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
  • Process and secure passenger luggage.
  • May perform aircraft grooming and security searches.
  • May assist with the processing, moving, and security of cargo.

Requirements

  • A minimum of 2 years of customer service or community service experience.
  • Possess exceptional interpersonal and communication skills, including verbal, written, and listening skills.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 25 kgs.
  • Must be able to bend, stoop, squat, reach, and grasp.
  • Flexibility to work varied shifts, including weekends and holidays.
  • Ability to participate in paid training.
  • Ability to learn and operate a computerized reservation system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to anticipate needs of others in a fast-paced environment.
  • Ability to communicate in Spanish and English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must have the legal right to accept employment in Mexico.

Total Rewards

  • Free stand-by travel privileges on Alaska Airlines and Horizon Air.
  • Quarterly and annual bonus plans.
  • Generous holiday and paid time off.

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