Travel Experience Coordinator
hace 3 semanas
We're seeking a skilled Travel Experience Coordinator to join our team at American Express. As a key member of our customer service team, you'll be responsible for delivering exceptional travel experiences to our premium card members in the United States.
Key Responsibilities:- Research and plan personalized travel experiences for our card members, including domestic and international flights, car and/or hotel travel arrangements.
- Communicate new and existing product offerings and value propositions relevant to the card member.
- Provide premium customer service, ideally in a call center environment.
- Basic geography knowledge with the ability to locate travel destinations worldwide.
- Natural bilingual communicator with active listening skills and the ability to adapt conversation to suit the situation and the card member's communication style.
- Computer literate and able to navigate computer applications.
- Ability to work nights and weekends as we service our card members 24 hours a day/7 days a week.
- Competitive base salaries (over $26,000 monthly guaranteed compensation).
- Bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
We're committed to creating a workplace where everyone feels seen, heard, and valued. If you're passionate about delivering exceptional customer experiences and have a knack for creating unforgettable travel experiences, we'd love to hear from you.
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